I am pleased to provide a 5 star review. Kevin is very responsive and customer friendly. I had him go out to my rental property to look at some carpet that needed cleaning. The tenants really messed it up good. Kevin advised that due to overall condition, I would be better off replacing the carpet. He recommended a good place to call that he regularly does business with. I called them and they took good care of me, got me what I wanted. Kevin would not accept payment from me, even though it was offered. Time is money, but Kevin just wanted to help and would not take any money from me for his valuable time. Class act. Thank you Kevin!